FAQ

Your most frequently asked questions

Whom can I consult if I have problems with my elevator or if people are locked up in an elevator?

The connection to our 24-hour emergency call system offers you and your elevator users a reliable solution. In case of an electric power outage or a service breakdown we guarantee that all persons locked in an elevator are freed in the legally specified time. Locked up persons in an elevator just press the emergency button and then they are directly connected to the emergency service office (speaking connection). The person in the emergency office tries to calm the locked in person and immediately initiates necessary measures or states false alarms. All emergency calls are documented

You can reach our emergency call centre under the telephone-number: 018052 11144

Where can you find documentation for liberating persons from elevators?

You can find documentation in form DIN EN 81-28.

Which forms have to be observed by the construction of elevators which have to be equipped for handicapped persons?

1. DIN EN 81 – 70 Accessibility of people with handicaps to elevators.

2. DIN 18040 – 1 + 2 barrier-free construction

  • Part 1: buildings open for public
  • Part 2: houses and apartments

3. DIN 18049 – 1 + 2 barrier-free construction

  • Part 1: buildings open for public
  • Part 2: houses and apartments

3. DIN 18024 – 25 The barrier-free construction

Would you like to design your elevator barrier-free with Vestner Aufzüge, our trained personnel will consult you personally and inform you with all details.

Which building regulations and construction specifications have to be observed?

Certain construction specifications and regulations have to be observed building an elevator. For example norms have to be taken into account building a shaft as well as sound insulation and fire protection are very important and very often questions to these points have to be answered.

To leave none of these questions unanswered our qualified technicians and personnel will inform you about all your queries to establish the basis for a smooth construction without problems.

What do you understand under an elevator without a machine-room?
Under an elevator without a machine-room (MRL elevator) one understands that the elevator does not need an additional room for the machine to host the drive mechanism and gear as in other elevators. The complete technique of the elevator is built compactly in the shaft.
Can I install a gearless elevator?

Space for houses, apartments and industrial buildings get very short and the prices rise higher and higher. Vestner Aufzüge offers you with the series “Advance III”, “Advance III Compact” and “Advance IV” a qualitative high and space-saving solution in order that these expensive spaces are not wasted. With modern design and shaft measurements of small dimensions the Advance series help you to save space and money. A presentation of these new elevator series you find in our planning documentation. We will send it to you on request. For further information about a gearless elevator you also can contact our trained sales personnel.

Can you also use our service for elevators from other manufacturers?
Since many years good service is of great importance to our company. A competent and friendly customer consultation and support is of course our aim. We have the ability and skill to repair and control elevators from other manufacturers by our highly qualified and well-trained service personnel.
If I am obliged to build an elevator if my building has a certain height?

Every county in Germany has other regulations and laws which state when it is necessary to build an elevator in a building.

To receive exact information about those regulations we recommend applying to the Building Office which is responsible for your building-sites and plans.

Can I install a new elevator in an existing elevator shaft?
In most cases it is possible to build a new elevator in an existing shaft. You have to prove that the shaft corresponds to the construction regulation and is examined and corresponds with the requested construction standards which have to be adjusted with the respective Building Office. After this examination showing you the results we can determine which elevator type can be build in the existing shaft.
Do I have to install an emergency system in my elevator if I have none?

The legislative body requests based on the construction safety regulations and the valid rules of the TRA that the person operating an elevator needs an elevator guardian during the whole time the elevator is in use and who is present and reachable 24 hours a day to help and interfere if persons are locked up in an elevator.

If the request cannot be fulfilled the corresponding checking organ asks for an emergency call system.

Attention: If the person operating an elevator does not obey to or respect this regulation he is responsible for all consequences.

For new elevator installations after 01.07.1999 Europe requests the valid EN 81 norms.

The emergency call system has to connect the person locked in the elevator with a two-way voice system with the operator of the system. The installation and operator of the emergency call system has to be in the position at any time to offer help and to react immediately to any emergency call.

If you are obliged to install an emergency call system due to the new regulations much later our well-trained personnel will give you detailed information.

Wie kann ich am besten die Energiekosten bei meinem Aufzug reduzieren?

Aufzugsanlagen bieten mehrere Möglichkeiten die Energiebilanz eines Gebäudes zu verbessern.

  • • Nicht selten kommt es vor, dass in einem Gebäude zwei voneinander unabhängige, benachbarte Aufzüge in Betrieb sind. Durch das Installieren einer intelligenten Steuerungstechnik ist es je nach Gebäudesituation jedoch oft möglich, die beiden Anlagen zu einer Aufzugsgruppe zusammen zu führen und so Energiekosten zu sparen.
  • • Moderne Antriebssysteme mit Frequenzregelung, auch als getriebelose Version, verbrauchen bis zu 60% weniger Strom als konventionelle Anlagen. Dies gilt sowohl für Hydraulik- als auch für Seilaufzüge.
  • • Ein großes Energieeinsparpotenzial von Aufzugsanlagen liegt häufig bei der ständig eingeschalteten Kabinenbeleuchtung. Durch den Einsatz von modernen LED Leuchtmitteln und / oder einer intelligenten Abschaltelektronik, lassen sich ohne hohe Investitionskosten die Verbrauchskosten schnell reduzieren.
  • • In aller Regel besitzt jeder Aufzugschacht eine vorgeschriebene Entlüftungsöffnung. Bedingt durch die physikalische Sogwirkung des Schachtes, strömt wertvolle Raumwärme ungehindert aus dem Gebäude. Hier schafft eine mit der Aufzugssteuerung verbundene Entrauchungsanlage effektive Abhilfe.

Für eine Beratung, welche Optionen zum Energie sparen für ihre Aufzugsanlage in Frage kommen, können Sie gerne Kontakt mit unseren Fachkräften aufnehmen.